Great experience with Great Lakes Ace today. I called ahead to see if they had an igniter for my furnace. They told me that they didn’t have the specific one I needed, but they have some similar. I stopped in and was greeted right away and directed toward the commercial help desk where they keep most furnace parts. The gentlemen behind the desk were extremely helpful, had exactly what I needed, and have a great sense of humor. Checking out was a painless process. They are fully staffed and I got through the line in mere minutes. The price was amazing as well. I can’t believe I haven’t been here before, but with service and selection like this I’ll 100% be back. Thank you for a great experience.

If you need it, hardware stuff, they probably have it. Lots of other stuff too. Lots of tools, just about everything. Close by so I shop here usually, better than fighting the traffic. People are very knowledgeable and helpful. And the best part…they carry Carhartt clothing. Fix-it shop does good work, but always busy so be prepared to wait for the service to be completed.

Great knife selection. Like… Surprisingly great. They have an entire wall full of high end fixed blades and folders. And I mean high end. They also have a great selection of entry level knives, too. Worth taking a trip if you’re looking for a pocket knife. Probably the best selection in Kent county.

The staff is always helpful. I am usually greeted right when I walk in and asked, "Do you need help finding anything?" Some things are going to run you a little more, but they have a large variety of products. The staff is more than willing to help you figure out a project and what you need for it.

This Ace store has completely rethought and reconfigured its customer service model. Staff is helpful from the moment you walk through the doors. Happy to see such a positive turnaround. It's a pleasure to shop here now.